When an international company needs a food supplier, OSI Group is one of their first options. As the president of the company, David Mcdonald is one of their core business components of their success. When it comes to customer service, they want to exceed any expectations that their clients may have for their products and company in general. According to Mcdonald, he has been with the company for 3 decades and still shares the original vision the company started with.In order to satisfy the needs of their customers, patience is important. They are able to offer many flexible solutions due to not being publicly traded company.
It gives them the ability to take the time to build important business relationships with their clients. Sometimes, immediate profit doesn’t mean nearly as much as the big picture overall. These dynamic relationships are part of the reason why OSI Group has been so successful for so many years. Since the day they started around 100 years ago, the company has always prided themselves on the relationships they have been able to build.About David Mcdonald who has previously spoken about the regional relationships with customers that their partners have built. These local relationships help them make more balanced decisions and also to determine company spending. By maintaining success on a regional basis, OSI is able to expand more on a global scale.
It’s important to become part of the local community when you are a global company. When you’re flexible this process to form partnerships on a long-term basis.The ability of Mcdonald and OSI to remain patient when it comes to trying to complete a deal has allowed them to overcome a lot of challenges. It can take time to earn the trust in new markets but OSI has proven time and time again that they are up to the challenge as a global company. This is especially true in China where they have been around for 2 decades. They listened to what the market needed and invested a lot of their personal time in order to gain their trust. OSI recently opened another facility in China thanks to the efforts they have made in the country.